Senior ServiceNow Consultant – ITSM/ITOM Lead (Remote)

Tata Consultancy Services Limited; Coral Gables (FL); Remote; USD 100,000 - 160,000; Full time

Job summary

Tata Consultancy Services is seeking a technically seasoned Lead for ServiceNow modules (ITSM, ITAM, ITOM, CSM, FSM) to drive implementation programs remotely. You will review requirements, define architectures, and ensure successful project delivery across multiple ServiceNow deployments.

The role requires strong ITIL knowledge, certifications (ServiceNow CSA/ CAD, ITIL v3), agile practices, and leadership to mentor teams and coordinate with clients and stakeholders in a remote environment.

Qualifications

• Experience as a Technical Lead in ServiceNow programs.
• Ability to translate business requirements into functional designs.
• ITIL process knowledge with integration solution experience.
• Lead multiple ServiceNow implementations and migrations.
• Certified ServiceNow Administrator, Implementation Specialist and ITIL v3 foundation.
• Strong Agile/Scrum knowledge.

Responsibilities

• Lead technical delivery across ITSM, ITAM, ITOM, CSM, and FSM modules.
• Review requirements for accurate estimation and drive architecture decisions.
• Mentor team members and share knowledge.
• Engage with customers to gather requirements and manage milestones.
• Coordinate deployments, upgrades, and integrations with third-party tools.

Skills

Technical Lead

ITIL knowledge

Project management

Agile/Scrum

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Job description

Tata Consultancy Services is seeking a technically seasoned Lead for ServiceNow modules (ITSM, ITAM, ITOM, CSM, FSM) to drive implementation programs remotely. You will review requirements, define architectures, and ensure successful project delivery across multiple ServiceNow deployments.

The role requires strong ITIL knowledge, certifications (ServiceNow CSA/ CAD, ITIL v3), agile practices, and leadership to mentor teams and coordinate with clients and stakeholders in a remote environment.