Senior ServiceNow Technical Lead

Tata Consultancy Services Limited; Columbia (MS); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leave

401K plan

Certification and training reimburse

Vacation and sick leave

Job summary

Tata Consultancy Services Limited in Columbia, MS is seeking a seasoned ServiceNow Functional Consultant to lead smaller projects and guide customers on technical decisions and business value. You will develop deep expertise in ServiceNow offerings, design sustainable workflow solutions, and translate requirements into actionable specifications and stories.

The role emphasizes hands-on configuration, mentoring junior consultants, and driving successful pre-go-live activities across engagements.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise aligned with the supported workflow.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality and platform health.
• Strong customer-facing communication, workshop leadership, advisory, mentoring, documentation, and stakeholder-management skills.
• Required certifications: ServiceNow CSA, CAD, and CIS aligned with the workflow.
• Willingness to travel up to 50%.

Responsibilities

• Lead smaller projects and teams; drive story execution.
• Develop deep expertise in one to two ServiceNow offerings.
• Design sustainable ServiceNow workflow solutions and architectures.
• Translate requirements into technical specifications, acceptance criteria, and user stories.
• Configure ServiceNow solutions directly and oversee unit-testing of partner/customer code.
• Guide customers through technical documentation and business requirement workbooks.
• Participate in and lead smaller customer workshops to define future-state solutions.
• Coach and mentor Technical Consultants on solution design and delivery.
• Support scoping activities with sales and validate technical feasibility and delivery approach.
• Conduct customer-relevant sprint demonstrations explaining the solution and value.
• Drive complex technical issues through analysis, resolution, defect remediation, and handoff.
• Provide product feedback based on customer experience and maintain skills and certifications.

Skills

ServiceNow

Customer engagement

Tools

ServiceNow

Job description

Tata Consultancy Services Limited in Columbia, MS is seeking a seasoned ServiceNow Functional Consultant to lead smaller projects and guide customers on technical decisions and business value. You will develop deep expertise in ServiceNow offerings, design sustainable workflow solutions, and translate requirements into actionable specifications and stories.

The role emphasizes hands-on configuration, mentoring junior consultants, and driving successful pre-go-live activities across engagements.