Senior ServiceNow Technical Consultant

Tata Consultancy Services Limited; Richmond (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leave

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited in Richmond, TX is seeking an experienced Functional Consultant to lead ServiceNow engagements for external customers, guiding technical decisions and delivering business value.

You will design workflows, configure solutions, mentor junior consultants, run workshops, and ensure platform health while aligning with business objectives and industry best practices.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Ability to travel up to 50%.

Responsibilities

• Lead smaller projects and teams, drive story execution, share customer successes, and guide customers on technical decisions and business value.
• Develop and apply deep expertise in one to two ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Design sustainable ServiceNow workflow solutions and technical architectures aligned with business objectives, technical standards, and leading practices.
• Translate requirements into technical specifications, acceptance criteria, and user stories while promoting consistent product implementation across engagements.
• Configure ServiceNow solutions directly and oversee and unit-test code developed by partner or customer employees.
• Guide customers through technical documentation and discussions, including business requirement workbooks and implementation decisions.
• Participate in and lead smaller customer workshops to assess current processes and define future-state solutions.
• Coach and mentor Technical Consultants and Associate Technical Consultants on solution design, technical delivery, and project challenges.
• Support scoping activities with sales roles and validate the technical feasibility and delivery approach for proposed work.
• Conduct customer-relevant sprint demonstrations that clearly explain the solution, technical decisions, and business value.
• Drive complex technical issues through analysis, resolution, defect remediation, and customer handoff.
• Provide product feedback based on customer experience and maintain current skills and certifications for the aligned workflow.

Skills

ServiceNow

Stakeholder management

Tools

ServiceNow

Job description

Tata Consultancy Services Limited in Richmond, TX is seeking an experienced Functional Consultant to lead ServiceNow engagements for external customers, guiding technical decisions and delivering business value.

You will design workflows, configure solutions, mentor junior consultants, run workshops, and ensure platform health while aligning with business objectives and industry best practices.