Senior ServiceNow Solutions Engineer

Tata Consultancy Services Limited; Metairie (LA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Medical & Health,&D;

Dental & Vision

Disability Insurance

401K Plan

Certification & Training Reimbursement

Commuter Benefits

Vacation, Time Off, Sick Leave & Holyd

Job summary

Tata Consultancy Services Limited is seeking a ServiceNow-focused leader to drive smaller projects, mentor teams, and guide customers on technical decisions and business value. You will design sustainable workflow solutions, translate requirements into clear specs, and oversee direct configuration work while validating partner or customer code.

Join a role demanding deep ServiceNow expertise, hands-on delivery, and a strong ability to communicate complex technical concepts to clients, with

Qualifications

• 5+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise aligned with the supported workflow.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality and platform health.
• Strong customer-facing communication, workshop leadership, advisory, mentoring documentation, and stakeholder-management skills.
• Required certifications: ServiceNow CSA, CAD, and CIS aligned with the supported workflow.
• Ability to travel up to 50%.

Responsibilities

• Lead and mentor teams across initiatives from kickoff to close.
• Configure ServiceNow solutions directly and oversee partner or customer code.
• Translate requirements into user stories and acceptance criteria.
• Conduct sprint demos and knowledge transfer with the delivery team.
• Guide adoption, training, and handoffs with the Engagement Manager and Solution Architect.
• Deliver UAT migration and go-live preparations.
• Drive issue resolution, defect remediation, and customer handoffs.

Skills

Service Now

Job description

Tata Consultancy Services Limited is seeking a ServiceNow-focused leader to drive smaller projects, mentor teams, and guide customers on technical decisions and business value. You will design sustainable workflow solutions, translate requirements into clear specs, and oversee direct configuration work while validating partner or customer code.

Join a role demanding deep ServiceNow expertise, hands-on delivery, and a strong ability to communicate complex technical concepts to clients, with