Strategic ServiceNow Platform Lead & Governance

Lubrizol Corporation; Wickliffe (OH); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive salary + bonus

401(k) match

Health Savings Account (HSA)

Paid holidays, vacation, and parental;

Flexible work environment

Learning and development

Career growth

Inclusive culture

Job summary

Lubrizol Corporation is seeking an Enterprise ServiceNow Governance & Platform Owner to lead governance, strategic evolution, and operations of the ServiceNow platform across a multi-company environment. You will collaborate with diverse teams to enable sustainable solutions that support mobility, wellbeing, and modern life.

This role requires 8+ years in IT with ServiceNow leadership, strong governance capabilities, and proven ability to manage roadmaps, backlogs, risks, and partner-delivered

Qualifications

• 8+ years of IT experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles.
• Strong knowledge of ServiceNow, including ITSM, Service Catalog, Knowledge Management, CMDB/CSDM, reporting, and integrations.
• Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth.
• Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives.
• Experience defining and enforcing platform standards, governance controls, and decision-making frameworks.
• Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences.
• Experience leading consulting partners, managed service providers, and outsourced delivery teams.
• ServiceNow CSA and one or more CIS certifications.

Responsibilities

• Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth.
• Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization.
• Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices.
• Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance.
• Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement.
• Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery.

Skills

ServiceNow

Platform governance

Roadmaps & backlog

Stakeholder management

Release planning

Partner management

Communication

Education

CSA Certification

CIS Certification

CAD Certification

ITIL 4 Foundation

Agile/Scrum/SAFe certifications

Tools

ServiceNow

Job description

Lubrizol Corporation is seeking an Enterprise ServiceNow Governance & Platform Owner to lead governance, strategic evolution, and operations of the ServiceNow platform across a multi-company environment. You will collaborate with diverse teams to enable sustainable solutions that support mobility, wellbeing, and modern life.

This role requires 8+ years in IT with ServiceNow leadership, strong governance capabilities, and proven ability to manage roadmaps, backlogs, risks, and partner-delivered