Senior ServiceNow Architect & Platform Lead

Quantum Technologies. LLC; Mountain View (CA); On-site; USD 84,000 - 120,000; Full time

Job summary

Quantum Technologies LLC is seeking a ServiceNow Technical Architect to lead architecture, design, and implementation of ServiceNow solutions in Mountain View, CA. The role emphasizes enterprise-level mapping, platform governance, and hands-on scripting to drive ITSM, ITOM, ITAM, HRSD, and CSM initiatives.

You will collaborate with stakeholders, manage integrations via REST/SOAP and IntegrationHub, and mentor teams to deliver scalable, secure solutions aligned with ITIL standards.

Qualifications

• 15+ years IT experience with strong ServiceNow background.
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Responsibilities

• Lead the overall architecture, design, and implementation of ServiceNow solutions.
• Define technical architecture, platform standards, best practices, and implementation strategies.
• Design and develop solutions across ServiceNow modules including ITSM, ITOM, ITAM, HRSD, and CSM.
• Lead ServiceNow platform integrations with enterprise applications using REST, SOAP APIs, and IntegrationHub.
• Provide architectural guidance on workflows, Service Catalog, CMDB, Discovery, and Service Portal.
• Oversee customization, configuration, scripting, and application development.
• Ensure platform scalability, performance, security, and governance.
• Collaborate with business stakeholders, developers, and technical teams to translate requirements into solutions.
• Review technical designs and ensure adherence to best practices.
• Mentor development teams and provide technical leadership throughout the project lifecycle.

Skills

ServiceNow expertise

Architecture leadership

API integration

Glide scripting

ITIL/ITSM knowledge

CMDB/Discovery

Stakeholder management

Platform integrations

Scripting and automation

Tools

IntegrationHub

MID Server

Flow Designer

ITSM/ITOM/ITAM tools

Job description

Quantum Technologies LLC is seeking a ServiceNow Technical Architect to lead architecture, design, and implementation of ServiceNow solutions in Mountain View, CA. The role emphasizes enterprise-level mapping, platform governance, and hands-on scripting to drive ITSM, ITOM, ITAM, HRSD, and CSM initiatives.

You will collaborate with stakeholders, manage integrations via REST/SOAP and IntegrationHub, and mentor teams to deliver scalable, secure solutions aligned with ITIL standards.