Senior ServiceNow Platform Engineer - Reliability & Scale

NTT DATA North America; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

NTT DATA North America is hiring a Senior Platform Engineer in Charlotte, NC to improve the reliability, performance, and sustainability of the ServiceNow platform. You will handle performance optimization, define engineering standards, and enhance observability.

Ideal candidates have over 5 years of relevant engineering experience and a strong understanding of service-centric models. The role is onsite at specified locations in North Carolina and Virginia.

Qualifications

• 5+ years' experience in ServiceNow platform engineering or technical operations roles.
• Strong understanding of performance optimization and engineering standards.
• Hands-on experience improving maintainability, scalability, and observability.

Responsibilities

• Optimize platform performance for high-volume workflows and automation.
• Define technical standards for maintainable platform engineering.
• Improve release predictability through better engineering controls.
• Enhance platform observability and support readiness for issues.

Skills

ServiceNow platform engineering

Performance optimization

Operational resilience

Software engineering

Technical operations

Education

Bachelor's Degree

Job description

NTT DATA North America is hiring a Senior Platform Engineer in Charlotte, NC to improve the reliability, performance, and sustainability of the ServiceNow platform. You will handle performance optimization, define engineering standards, and enhance observability.

Ideal candidates have over 5 years of relevant engineering experience and a strong understanding of service-centric models. The role is onsite at specified locations in North Carolina and Virginia.