ServiceNow Senior Platform Engineer

NTT DATA North America; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

NTT DATA North America is hiring a Senior Platform Engineer in Charlotte, NC to improve the reliability, performance, and sustainability of the ServiceNow platform. You will handle performance optimization, define engineering standards, and enhance observability.

Ideal candidates have over 5 years of relevant engineering experience and a strong understanding of service-centric models. The role is onsite at specified locations in North Carolina and Virginia.

Qualifications

• 5+ years' experience in ServiceNow platform engineering or technical operations roles.
• Strong understanding of performance optimization and engineering standards.
• Hands-on experience improving maintainability, scalability, and observability.

Responsibilities

• Optimize platform performance for high-volume workflows and automation.
• Define technical standards for maintainable platform engineering.
• Improve release predictability through better engineering controls.
• Enhance platform observability and support readiness for issues.

Skills

ServiceNow platform engineering

Performance optimization

Operational resilience

Software engineering

Technical operations

Education

Bachelor's Degree

Job description

Job Summary

The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the ServiceNow platform that underpins the Service‑Aware Operating Model. This role ensures the platform can support growing demand for automation, service visibility, governed workflows, and engineering enablement without creating instability or excess operational risk. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long‑term sustainability.

Platform Reliability & Performance Engineering

• Optimize platform performance for high‑volume workflows, large data sets, and expanding automation demand.
• Identify and address runtime bottlenecks, performance constraints, and supportability risks.
• Establish engineering practices that improve stability under production load.

Platform Standards & Engineering Guardrails

• Define and enforce technical standards for maintainable, upgrade‑safe platform engineering.
• Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
• Reduce customization sprawl by promoting sound platform design and architectural discipline.

Release, Delivery & Environment Engineering

• Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
• Improve release predictability and reduce implementation risk through better engineering controls.
• Partner with teams to ensure delivery practices support both speed and long‑term maintainability.

Operational Resilience & Observability

• Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
• Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
• Support resilient engineering responses to incidents, degradation, or scaling pressures.

Technical Debt & Platform Sustainability

• Prioritize remediation of design choices, customizations, and legacy patterns that create long‑term risk or constrain scale.
• Guide teams toward implementations that improve the durability and extensibility of the platform over time.

Basic Qualifications

• 5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
• Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
• Hands‑on experience improving maintainability, scalability, and observability in complex environments.
• Proven ability to balance delivery speed with control, supportability, and long‑term platform integrity.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.

Preferred Qualifications

• Bachelor's Degree preferred.
• Experience supporting service‑centric or Service‑Aware operating models.
• Familiarity with platform lifecycle management, observability practices, and engineering governance.
• Background in highly regulated or high‑availability environments.
• Relevant engineering or platform certifications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.