Engineering Lead - ServiceNow Platform Orchestrator

NTT DATA North America; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

NTT DATA North America is seeking an Engineering Lead with ServiceNow experience for an onsite, temporary opportunity across multiple North Carolina and nearby locations. The role leads architecture, platform engineering, and data enablement to deliver a unified, scalable operating model and to align strategic objectives with execution.

The ideal candidate has 5+ years in engineering leadership, strong cross-functional coordination, and the ability to establish delivery discipline and

Qualifications

• 5+ years leading engineering teams or complex platform transformation initiatives.
• Ability to align architecture, engineering execution, and operational outcomes across multiple technical disciplines.
• Experience establishing delivery discipline, engineering standards, and cross-functional accountability in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

Responsibilities

• Translate Service-Aware objectives into an actionable engineering roadmap that aligns platform, data, integration, and service visibility work.
• Ensure workstreams converge into a cohesive operating model rather than optimizing independently.
• Maintain alignment between near-term delivery decisions and long-term engineering sustainability.
• Provide leadership across engineering disciplines to resolve design dependencies, delivery tradeoffs, and sequencing challenges.
• Escalate and resolve issues that could impair delivery quality, runtime stability, or strategic alignment.
• Establish expectations for engineering quality, maintainability, release readiness, and operational supportability.
• Drive disciplined planning, review, and execution practices that improve predictability and reduce avoidable implementation risk.
• Promote consistency in engineering methods, design reviews, and decision-making across workstreams.
• Engage with leadership and partner teams to maintain visibility into delivery progress, dependencies, risks, and decisions.
• Translate complex technical issues into clear implications for service outcomes, operational value, and execution health.
• Ensure stakeholder expectations remain aligned to delivery scope, priorities, and tradeoffs.
• Guide engineering efforts toward outcomes that improve service visibility, governance maturity, reliability, and automation readiness.
• Use delivery lessons, platform feedback, and operational patterns to continuously improve the engineering approach over time.

Skills

Engineering leadership

Cross-functional leadership

Delivery discipline

Onsite presence

Stakeholder management

Education

Bachelor's Degree

Tools

ServiceNow

Job description

NTT DATA North America is seeking an Engineering Lead with ServiceNow experience for an onsite, temporary opportunity across multiple North Carolina and nearby locations. The role leads architecture, platform engineering, and data enablement to deliver a unified, scalable operating model and to align strategic objectives with execution.

The ideal candidate has 5+ years in engineering leadership, strong cross-functional coordination, and the ability to establish delivery discipline and