Senior ServiceNow Network Engineer (Remote) - Telecom AI Ops

Executive Staff Recruiters / ESR Healthcare; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Verizon Business Group seeks a seasoned ServiceNow consultant to shape the Technology Solutions stack for managed network services. You will translate business requirements into effective ServiceNow implementations and collaborate with IT, network, and vendor teams across quote, order, bill, and support processes.

The role requires 6+ years in ServiceNow deployment/development, plus strong data analytics and API integration skills; experience in telecom modules is highly valued.

Qualifications

• Bachelor's degree in CS/IT or similar field.
• 10+ years of relevant work experience.
• 6+ years of ServiceNow deployment and development experience.

Responsibilities

• As a consulting contractor, you will influence the Managed Network Services stack and tooling design.
• Translate business requirements into effective ServiceNow solution implementations.
• Review and analyze Verizon apps/workflows for better integration with ServiceNow.
• Integrate and deploy AI tools to reduce incident impact; work with Developer Portal & APIs.

Skills

ServiceNow experience

AI capabilities

Data analytics

Requirements translation

APIs & Integrations

Multi-channel/ multi-region experience

Education

Bachelor's degree in Computer Science/IT

Tools

Telecom Service Management

Telecom Order Management

Continuous Authorization & Monitoring

Service Bridge

Telecom Service Ops Mgmt

Telecom Network Inventory

Field Service Operations

Predictive AIOPs

Job description

Verizon Business Group seeks a seasoned ServiceNow consultant to shape the Technology Solutions stack for managed network services. You will translate business requirements into effective ServiceNow implementations and collaborate with IT, network, and vendor teams across quote, order, bill, and support processes.

The role requires 6+ years in ServiceNow deployment/development, plus strong data analytics and API integration skills; experience in telecom modules is highly valued.