Senior ServiceNow Lead – ITSM/ITOM

val's services

Los Angeles (CA)

On-site

USD 120,000 - 180,000

Full time

2 days ago

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Job summary

val's services is seeking a ServiceNow Expert to lead planning and execution of workstreams across ITSM, ITOM, or IRM in the United States. You will guide client workshops, translate complex requirements into functional and technical solutions, and collaborate with on-shore and off-shore teams in agile projects.

The role emphasizes platform evaluation, debugging, and adherence to development standards, with responsibilities including progress reporting to stakeholders and independent work with

Qualifications

Minimum of three years managing large enterprise systems with ServiceNow.
Certifications in ServiceNow System Administration and relevant modules.
Experience customizing workflows and scripting in JavaScript.
Leadership experience delivering agile projects.

Responsibilities

Lead planning and execution of workstreams across ITSM, ITOM, or IRM.
Conduct client workshops to elicit complex requirements.
Translate requirements into functional and technical solutions.
Lead on-shore and off-shore teams delivering agile projects.
Evaluate platform performance and debug software issues.
Prepare progress reports for stakeholders.

Skills

ServiceNow

Project management

Workshop facilitation

Agile delivery

Team leadership

Stakeholder communication

Education

Bachelor's degree or equivalent

ServiceNow System Administration Certification

Relevant module certifications

Tools

JavaScript scripting

Workflow customization

Job description

The role emphasizes platform evaluation, debugging, and adherence to development standards, with responsibilities including progress reporting to stakeholders and independent work with

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