Senior ServiceNow Delivery Lead – ITSM/ITOM Implementations

val's services; Philadelphia (Philadelphia County); On-site; USD 90,000 - 140,000; Full time

Job summary

val's services in Philadelphia seeks a Senior Associate, ServiceNow to lead platform implementations, guide planning, and run workstreams across ITSM, ITOM, or IRM. You will facilitate client workshops, translate requirements into technical solutions, and evaluate platform performance to resolve issues.

The role involves overseeing on-shore and off-shore teams, maintaining development standards, and delivering progress updates to stakeholders with professionalism and integrity.

Qualifications

• 3+ years managing large enterprise systems with ServiceNow focus.
• Bachelor’s degree or equivalent work experience.
• Completion of at least one ServiceNow implementation; CSA cert preferred.
• Proficient in JavaScript and workflow customization.
• Experience leading agile teams and delivering projects.
• Strong communication skills for reports and stakeholder advising.

Responsibilities

• Lead ServiceNow implementation projects and client workshops.
• Manage technical teams, ensuring quality and standards.
• Assess platform performance and troubleshoot issues.
• Develop and review platform content to meet standards.
• Provide strategic advice and progress updates to clients.

Skills

ServiceNow

ITSM

ITOM

IRM

JavaScript

Agile leadership

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow CSA certification

Discovery certification

Risk Management certifications

Job description

val's services in Philadelphia seeks a Senior Associate, ServiceNow to lead platform implementations, guide planning, and run workstreams across ITSM, ITOM, or IRM. You will facilitate client workshops, translate requirements into technical solutions, and evaluate platform performance to resolve issues.

The role involves overseeing on-shore and off-shore teams, maintaining development standards, and delivering progress updates to stakeholders with professionalism and integrity.