Senior ServiceNow Lead Architect & Platform Governance

Amaris Consulting | Part of Mantu; Durham (NC); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

International community

Comprehensive training through our in‑

Team events and networking

Job summary

Amaris Consulting, part of Mantu, is seeking a Senior ServiceNow Developer / Technical Lead to drive technical leadership and platform architecture in a healthcare/life sciences ServiceNow environment. The role blends hands-on ServiceNow work with governance, standards, and delivery leadership.

You will define standards for offshore teams, lead governance discussions, and own the tie between ITSM and HRSD workstreams while guiding developers and ensuring compliant, scalable solutions.

Qualifications

• 7+ years of hands-on ServiceNow experience.
• Experience with ServiceNow ITSM and exposure to HRSD.
• Experience leading offshore delivery teams and governance.
• Strong knowledge of integrations including REST/SOAP and IAM, networking, and monitoring tools.
• Experience with release management and platform upgrades.
• Experience in Agile delivery and translating requirements into technical solutions.
• Awareness of GxP or compliance-heavy environments.

Responsibilities

• Provide technical leadership and architectural direction across the ServiceNow platform.
• Define and enforce development standards for offshore teams.
• Lead governance discussions and document design decisions.
• Own the technical relationship between ITSM and HRSD workstreams.
• Hands-on ServiceNow development, configuration, integrations, and L3 support.
• Review designs to ensure scalability and minimize unnecessary customization.
• Coordinate releases and platform upgrades across time zones.
• Maintain technical documentation and governance records.

Skills

ServiceNow expertise

Technical leadership

ITSM

HRSD

Offshore coordination

REST/SOAP integrations

IAM integration

Networking & monitoring

Agile delivery

Documentation

GxP compliance awareness

Tools

REST API

SOAP

IAM

Job description

Amaris Consulting, part of Mantu, is seeking a Senior ServiceNow Developer / Technical Lead to drive technical leadership and platform architecture in a healthcare/life sciences ServiceNow environment. The role blends hands-on ServiceNow work with governance, standards, and delivery leadership.

You will define standards for offshore teams, lead governance discussions, and own the tie between ITSM and HRSD workstreams while guiding developers and ensuring compliant, scalable solutions.