Senior ServiceNow Developer / Technical Lead

MANTU GROUP SA; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Amaris Consulting, part of Mantu, is seeking a Senior ServiceNow Developer / Technical Lead in Durham, NC. This role combines hands-on ServiceNow work with governance, standards, and offshore delivery leadership to align ITSM and HRSD workstreams.

You will drive architecture, enforce standards, and mentor offshore teams while guiding integrations, REST/SOAP, IAM, and monitoring tool usage. Hybrid work setup and cross-timezone collaboration are expected.

Qualifications

• 7+ years hands-on ServiceNow experience required.
• Strong ServiceNow ITSM and HRSD exposure.
• Experience providing technical leadership, architecture, governance, or development standards.

Responsibilities

• Provide technical leadership and architectural direction across the ServiceNow platform.
• Define and enforce development standards and best practices for offshore delivery teams.
• Lead the technical governance board and document design decisions.
• Own the technical relationship between ITSM and HRSD workstreams.
• Provide hands-on ServiceNow development, configuration, integrations, and L3 support.
• Review solution designs for scalability and alignment with out-of-box capabilities.
• Coordinate with offshore teams across time zones to ensure consistent delivery.
• Maintain technical documentation and governance records.

Skills

ServiceNow ITSM

HRSD

Technical leadership

Offshore coordination

REST/SOAP

IAM

Networking

Monitoring tools

Agile delivery

GxP compliance

Tools

REST/SOAP

IAM

Job description

Senior ServiceNow Developer / Technical Lead

We are looking a Senior ServiceNow Developer / Technical Lead to provide technical leadership and platform architecture within a healthcare/life sciences ServiceNow environment. This is not a standard development role — it combines strong hands‑on ServiceNow expertise with technical governance, development standards, and delivery leadership.

The successful candidate will define and enforce development standards for an offshore delivery team in India, lead technical governance discussions, and own the technical relationship between the ITSM and HRSD workstreams. We're looking for someone who can determine how ServiceNow solutions should be designed and developed, guide other developers, and ensure technical standards are consistently followed across the platform.

Key Responsibilities

• Provide technical leadership and architectural direction across the ServiceNow platform.
• Define and enforce ServiceNow development standards, best practices, and technical guidelines for offshore delivery teams.
• Lead and participate in the technical governance board, including technical standards, documentation, and design decisions.
• Own the technical relationship and alignment between ITSM and HRSD workstreams.
• Provide hands‑on technical expertise in ServiceNow development, configuration, integrations, and L3 support.
• Review solution designs and development approaches to ensure they are scalable, maintainable, and aligned with ServiceNow out-of-the-box capabilities rather than unnecessary customization.
• Support the evolution of the HRSD platform, while maintaining strong ITSM capabilities.
• Provide technical guidance on integrations, including REST/SOAP, identity and access management, networking, and monitoring tools.
• Work with business analysts and stakeholders to translate requirements into technical feasibility assessments and scalable ServiceNow solutions.
• Support and oversee release management and upgrade activities, including weekly minor releases, monthly major releases, and annual platform upgrades.
• Coordinate with offshore development teams and internal stakeholders across multiple time zones to ensure consistent technical delivery.
• Maintain strong technical documentation and governance records, ensuring development work is properly documented and aligned with established standards.
• Apply appropriate GxP/compliance awareness within the healthcare/life sciences environment.

Requirements

• 7+ years of hands‑on ServiceNow‑specific experience.
• Strong experience with ServiceNow ITSM and exposure to HRSD.
• Experience providing technical leadership, architecture, governance, or development standards within ServiceNow environments.
• Experience coordinating or leading offshore development teams.
• Strong knowledge of ServiceNow integrations, including REST/SOAP and integrations with IAM, networking, and monitoring tools.
• Experience with release management and/or ServiceNow platform upgrades.
• Experience working in Agile delivery environments and translating business requirements into technical solutions.
• Strong written communication and technical documentation skills.
• Awareness of GxP or other compliance‑heavy environments.
• English: Fluent

Location: Durham, North Carolina(US)

Work mode: hybrid

Why choose us

• An international community bringing together more than 110 different nationalities
• An environment where trust is central: 70% of our leaders started their careers at the entry level
• A strong training system with our internal Academy and more than 250 modules available
• A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting, part of Mantu is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.