Senior ServiceNow Architect & Delivery Lead

Govserviceshub; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Govserviceshub is seeking a highly experienced ServiceNow Architect to lead enterprise ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and more. You will drive architecture, platform strategy, and multi-project delivery in a client-focused environment.

The role requires strong project management capabilities, excellent stakeholder communication, and hands-on leadership of development teams in Agile or Waterfall settings, including upgrades and migrations.

Qualifications

• 8+ years of experience with ServiceNow platform and at least 3 years as ServiceNow Architect.
• Strong experience implementing ITSM, ITOM, CSM, HRSD, SecOps, or FSM modules.
• Proven experience managing ServiceNow projects end-to-end as a technical project manager or delivery lead.
• ServiceNow CSA certified; CIS, CAD, CTA certifications are strongly preferred.
• Solid understanding of ITIL and its application within ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• PMP, PRINCE2, or equivalent project management certification is a plus.

Responsibilities

• Design, architect, and implement scalable ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and other modules.
• Lead end-to-end ServiceNow project delivery including requirements gathering, design, configuration, development oversight, testing, and deployment.
• Serve as the primary technical advisor for ServiceNow platform governance, strategy, and architecture best practices.
• Collaborate with business stakeholders to define roadmaps, prioritize features, and ensure alignment with business goals.
• Manage multiple ServiceNow projects concurrently using Agile or Waterfall methodologies.
• Conduct performance tuning, instance health checks, and ensure adherence to platform security standards.
• Lead development teams, mentor junior architects/developers, and facilitate knowledge transfer.
• Engage with clients and internal teams to define project scope, timelines, deliverables, and risk mitigation plans.
• Prepare and present technical documentation, architecture diagrams, and executive-level reporting.

Skills

ServiceNow Architect

Enterprise Architecture

Project Management

Stakeholder Communication

ITIL Knowledge

Tools

JIRA

Azure DevOps

Git

Job description

Govserviceshub is seeking a highly experienced ServiceNow Architect to lead enterprise ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and more. You will drive architecture, platform strategy, and multi-project delivery in a client-focused environment.

The role requires strong project management capabilities, excellent stakeholder communication, and hands-on leadership of development teams in Agile or Waterfall settings, including upgrades and migrations.