Senior ServiceNow ITSM Developer — Remote

Red River; Dover (DE); On-site; USD 110,000 - 150,000; Full time

Job summary

Red River is seeking a highly experienced ServiceNow ITSM Developer to design, develop, and operate ITSM solutions on the ServiceNow platform. The role emphasizes governance, user-friendly experiences, and a data-driven approach to enable ITIL-aligned processes.

The candidate will work in a hybrid environment, collaborating with ServiceNow leadership, technical teams, and business partners to evolve the platform toward near-term needs and long-term goals, including catalog expansion and UX

Qualifications

• 7+ years of ServiceNow experience focused on ITSM Modules.
• Active Secret Clearance required.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.
• Experience supporting production environments.
• Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve user experience.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

ServiceNow ITSM

Active Secret Clearance

SOW (Service Operations Workspace)

ITIL knowledge

ITSM scripting

Production support

Tools

Flow Designer

Business Rules

Script Includes

Client Scripts

UI Policies

Job description

Red River is seeking a highly experienced ServiceNow ITSM Developer to design, develop, and operate ITSM solutions on the ServiceNow platform. The role emphasizes governance, user-friendly experiences, and a data-driven approach to enable ITIL-aligned processes.

The candidate will work in a hybrid environment, collaborating with ServiceNow leadership, technical teams, and business partners to evolve the platform toward near-term needs and long-term goals, including catalog expansion and UX