Remote ServiceNow ITSM Developer

Red River; Cheyenne (WY); On-site; USD 120,000 - 160,000; Full time

Job summary

Red River is seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization’s ServiceNow platform, with a strong emphasis on ITSM capabilities.

The role focuses on translating processes into scalable, low‑friction experiences within ServiceNow and works closely with leadership, technical teams, and business partners to evolve the platform.

Qualifications

• 7+ years of ServiceNow experience focused on ITSM Modules.
• ACTIVE Secret Clearance.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.
• Experience supporting production environments.
• Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve user experience.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

ServiceNow ITSM

Active Secret Clearance

Service Operations Workspace (SOW)

ITSM scripting

Production support

ServiceNow architecture

Tools

Business Rules

Script Includes

Client Scripts

UI Policies

Flow Designer

Job description

Red River is seeking a highly experienced ServiceNow ITSM Developer to support the design, development, and operational excellence of the organization’s ServiceNow platform, with a strong emphasis on ITSM capabilities.

The role focuses on translating processes into scalable, low‑friction experiences within ServiceNow and works closely with leadership, technical teams, and business partners to evolve the platform.