Remote ServiceNow ITSM Developer — ITIL Expert

Red River

Providence (RI)

On-site

USD 110,000 - 160,000

Full time

9 days ago

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Job summary

Red River is seeking an experienced ServiceNow ITSM Developer to design, develop, and sustain ITSM capabilities across the platform. You will translate governance into scalable, low-friction user experiences while aligning with ITIL practices and a multi-year enhancement roadmap.

You will work in a remote United States setting, collaborating with ServiceNow leadership and business partners to deliver stable incident management, change, problem, knowledge, and catalog services with strong

Qualifications

7+ years of ServiceNow experience focused on ITSM modules.
ACTIVE Secret Clearance required.
Experience with ServiceNow Service Operations Workspace (SOW).
Strong development experience with ITSM modules and scripting.
Experience supporting production environments.
Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

Design and maintain scalable, secure ITSM solutions in ServiceNow.
Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
Configure core ITSM modules: Incident, Problem, Change, Request, Knowledge.
Optimize Service Catalog items and workflows for usability and adoption.
Collaborate with stakeholders to simplify workflows and improve UX.
Support incident triage, root-cause analysis, and platform stability.
Maintain development standards and governance alignment.
Support integrations (e.g., SAP).
Participate in testing, deployment, and ongoing support.
Troubleshoot platform issues and provide resolutions.