Senior ServiceNow ITSM Developer (Remote)
Red River
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Job summary
Red River is seeking a seasoned ServiceNow ITSM Developer to design, implement, and support ITIL-aligned ITSM solutions across the ServiceNow platform. The role emphasizes governance, scalable UX, and collaboration with leadership, stakeholders, and technical teams.
The candidate will translate governance into low-friction experiences, manage incident triage and platform stability, and participate in testing, deployment, and integrations.
Qualifications
- 7+ years of ServiceNow experience focused on ITSM modules
- ACTIVE Secret Clearance
- Experience with ServiceNow Service Operations Workspace (SOW)
- Strong development experience with ITSM modules and scripting
- Experience supporting production environments
- Strong understanding of ServiceNow architecture and ITIL
Responsibilities
- Design and maintain scalable, secure ServiceNow ITSM solutions
- Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
- Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge)
- Optimize Service Catalog items and workflows for usability and adoption
- Collaborate with stakeholders to simplify workflows and improve user experience
- Support incident triage, root cause analysis, and platform stability
- Maintain development standards and governance alignment
- Support integrations (e.g., SAP)
- Participate in testing, deployment, and support
- Troubleshoot platform issues and provide resolutions
Skills
Job description
Red River is seeking a seasoned ServiceNow ITSM Developer to design, implement, and support ITIL-aligned ITSM solutions across the ServiceNow platform. The role emphasizes governance, scalable UX, and collaboration with leadership, stakeholders, and technical teams.
The candidate will translate governance into low-friction experiences, manage incident triage and platform stability, and participate in testing, deployment, and integrations.
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