Senior ServiceNow ITSM Developer (Remote)

Red River; Pierre (SD); On-site; USD 110,000 - 150,000; Full time

Job summary

Red River seeks a highly experienced ServiceNow ITSM Developer to design, implement, and support ITIL-aligned processes on our ServiceNow platform. Translate governance into scalable, low-friction experiences and collaborate with leadership, IT teams, and business partners to meet near-term needs and long-term goals.

Eligible candidates have 7+ years of ServiceNow ITSM experience, active Secret clearance, and strong scripting and integration skills.

Qualifications

• 7+ years of ServiceNow experience focused on ITSM Modules.
• ACTIVE Secret Clearance
• Experience with ServiceNow Service Operations Workspace (SOW)
• Strong development experience with ITSM modules and scripting
• Experience supporting production environments
• Strong understanding of ServiceNow architecture and ITIL

Responsibilities

• Design scalable, secure ServiceNow ITSM solutions.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve user experience.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Tools

ServiceNow

SOW

ITIL

CMDB

HAM

Change Enablement

Incident Management

Job description

Red River seeks a highly experienced ServiceNow ITSM Developer to design, implement, and support ITIL-aligned processes on our ServiceNow platform. Translate governance into scalable, low-friction experiences and collaborate with leadership, IT teams, and business partners to meet near-term needs and long-term goals.

Eligible candidates have 7+ years of ServiceNow ITSM experience, active Secret clearance, and strong scripting and integration skills.