Senior ServiceNow ITSM & AI Developer

General Dynamics Information Technology; Sierra Vista (AZ); Hybrid; USD 108,000 - 144,000; Full time

Job summary

General Dynamics Information Technology seeks a Senior ServiceNow Developer with deep expertise in designing and developing on the ServiceNow platform. The candidate will work across Now Assist and ITSM modules, building forms, flows and integrations with a strong development background.

The role requires collaboration with product owners and platform engineers, adherence to best practices, and participation in Agile ceremonies.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent communication and documentation skills.
• Must be a U.S. person.
• Location: must be willing to work in a GDIT office a minimum of 3+ days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Education

High school diploma

AA or Bachelor's degree preferred

Tools

CSA Certification

ServiceNow development

Job description

General Dynamics Information Technology seeks a Senior ServiceNow Developer with deep expertise in designing and developing on the ServiceNow platform. The candidate will work across Now Assist and ITSM modules, building forms, flows and integrations with a strong development background.

The role requires collaboration with product owners and platform engineers, adherence to best practices, and participation in Agile ceremonies.