Senior ServiceNow Developer: ITSM, Workflows & Integrations

General Dynamics Information Technology (GDIT); Bossier City (LA); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility support

Competitive pay & PTO

Military-friendly workplace

Job summary

General Dynamics Information Technology (GDIT) seeks a Senior ServiceNow Developer to design, develop, and maintain our ServiceNow platform, including ITSM modules like Now Assist, across integrations and forms.

You will collaborate with cross-functional teams, support Agile ceremonies, and uphold best practices while contributing to upgrades and quality delivery. 7+ years of ServiceNow experience and CSA or CSA path within 90 days are desired.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development within ITSM environments.
• Strong understanding of ServiceNow architecture, modules and platform capabilities.
• CSA or ability to obtain CSA within 90 days.
• Experience designing forms, UI policies, client scripts, workflows, and integrations.
• Familiarity with Agile/Scrum methodologies.
• Excellent analytical, troubleshooting and debugging skills.
• Excellent communication and documentation skills.
• Must be a U.S. person.
• Must be willing to work in a GDIT office at least 3 days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items and integrations.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and ensure quality throughout the lifecycle.
• Adhere to ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development activities to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

3 years of prompt engineering

7+ years of ServiceNow development

ServiceNow architecture understanding

CSA or CSA pathway

Designing forms/UI policies/workflows

Agile/Scrum familiarity

Analytical/troubleshooting skills

Communication/documentation

U.S. person eligibility

Office presence 3+ days/week

Education

High school diploma

AA or Bachelor's degree preferred

Job description

General Dynamics Information Technology (GDIT) seeks a Senior ServiceNow Developer to design, develop, and maintain our ServiceNow platform, including ITSM modules like Now Assist, across integrations and forms.

You will collaborate with cross-functional teams, support Agile ceremonies, and uphold best practices while contributing to upgrades and quality delivery. 7+ years of ServiceNow experience and CSA or CSA path within 90 days are desired.