Senior ServiceNow Developer — ITSM & Now Assist Expert

General Dynamics Information Technology (GDIT); Sierra Vista (AZ); On-site; USD 108,000 - 144,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer to design, develop, and maintain the ServiceNow platform, including ITSM modules and Now Assist. You will work with cross-functional teams to define requirements and ensure quality delivery.

The role requires 7+ years of ServiceNow ITSM experience, CSA eligibility or certification, and strong UI/form/workflow design skills. US-based office presence 3+ days/week is expected.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development in ITSM environments.
• Strong understanding of ServiceNow architecture, modules and platform capabilities.
• CSA or ability to obtain CSA cert within 90 days.
• Experience designing forms, UI policies, client scripts, workflows, business rules, integrations.
• Familiar with Agile/Scrum methodologies.
• Excellent communication and documentation skills.
• U.S. person; willing to work in a GDIT office 3+ days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations.
• Collaborate with developers, product owners, process owners, and platform engineers.
• Support Agile ceremonies and uphold QA throughout lifecycle.
• Adhere to ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development (standups, planning, grooming).
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

ServiceNow dev

ITSM knowledge

Now Assist

Agile/Scrum

Analytical thinking

Communication skills

Troubleshooting

Education

High school diploma or higher

CSA certification or eligible within 90 days

ITIL v4 certification

Job description

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer to design, develop, and maintain the ServiceNow platform, including ITSM modules and Now Assist. You will work with cross-functional teams to define requirements and ensure quality delivery.

The role requires 7+ years of ServiceNow ITSM experience, CSA eligibility or certification, and strong UI/form/workflow design skills. US-based office presence 3+ days/week is expected.