Senior ServiceNow Developer - ITSM & Integrations

General Dynamics Information Technology (GDIT); Bethesda (MD); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility

Competitive pay & PTO

Military-friendly culture

Job summary

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer with deep expertise in ServiceNow design and development across the platform. The successful candidate will design, develop, and maintain forms, flows, catalog items, and integrations, working with cross-functional teams to define requirements and uphold best practices.

Ideal candidates have 7+ years of ServiceNow development within ITSM, strong architecture knowledge, and CSA certification or the ability to

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent communication and documentation skills.
• Must be a U.S. person.
• Location: Must be willing to work in a GDIT office a minimum of 3+ days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

ServiceNow development

ITSM

Now Assist

Agile/Scrum

UI forms & workflows

Troubleshooting

Documentation

US person

Education

High school diploma

AA or Bachelor's degree preferred

Job description

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer with deep expertise in ServiceNow design and development across the platform. The successful candidate will design, develop, and maintain forms, flows, catalog items, and integrations, working with cross-functional teams to define requirements and uphold best practices.

Ideal candidates have 7+ years of ServiceNow development within ITSM, strong architecture knowledge, and CSA certification or the ability to