Senior ServiceNow Engineer – ITSM & Now Assist

General Dynamics Information Technology (GDIT); Herndon (VA); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

Comprehensive benefits and wellness

401K with company match

Generous paid time off

Flexible work weeks where possible

Job summary

General Dynamics Information Technology (GDIT) seeks a Senior ServiceNow Developer with extensive ServiceNow ITSM expertise and a strong development background. You will design and implement forms, flows, catalogs, and integrations while aligning with Agile processes.

The role requires CSA or readiness to obtain certification within 90 days, US citizenship, and 3+ days per week in an office. Collaborative, detail‑driven professionals will thrive in this environment dedicated to innovation and

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment
• Strong understanding of ServiceNow architecture, modules, and platform capabilities
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
• Familiarity with Agile/Scrum methodologies
• Strong analytical, troubleshooting, and debugging skills
• Excellent communication and documentation skills
• Must be a U.S. person
• Location: Must be willing to work in a GDIT office a minimum of 3+ (three) days per week

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

Now Assist

Agentic AI

ServiceNow development

ITSM

CSA cert

UI policies

Agile/Scrum

Analytical skills

Education

High school diploma required

AA/Bachelor's degree preferred

Job description

General Dynamics Information Technology (GDIT) seeks a Senior ServiceNow Developer with extensive ServiceNow ITSM expertise and a strong development background. You will design and implement forms, flows, catalogs, and integrations while aligning with Agile processes.

The role requires CSA or readiness to obtain certification within 90 days, US citizenship, and 3+ days per week in an office. Collaborative, detail‑driven professionals will thrive in this environment dedicated to innovation and