Senior ServiceNow Developer – ITSM & Now Assist

General Dynamics Information Technology (GDIT); Durham (NC); Hybrid; USD 108,000 - 144,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer to design and develop across the ServiceNow platform, with deep ITSM expertise and hands-on Now Assist experience. You will work with product owners, platform engineers, and developers to deliver forms, workflows, integrations, and catalog items.

The role requires 7+ years of ServiceNow development in ITSM, CSA certification (or able to obtain within 90 days), strong analytical and communication skills, and a

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent communication and documentation skills.
• Must be a U.S. person.
• Location: Must be willing to work in a GDIT office a minimum of 3+ days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

Prompt engineering

Now Assist

ServiceNow development

ITSM knowledge

CSA certification

Agile/Scrum

Team collaboration

US person

Education

High school diploma

AA or Bachelor's degree preferred

Job description

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer to design and develop across the ServiceNow platform, with deep ITSM expertise and hands-on Now Assist experience. You will work with product owners, platform engineers, and developers to deliver forms, workflows, integrations, and catalog items.

The role requires 7+ years of ServiceNow development in ITSM, CSA certification (or able to obtain within 90 days), strong analytical and communication skills, and a