Senior ServiceNow ITOM Transformation Lead

Ernst & Young Oman; Minneapolis (MN); Remote; USD 103,000 - 213,000; Full time

Job summary

EY in the United States seeks a ServiceNow Senior Consultant to lead transformation teams in ITOM/CMDB, delivering client-focused solutions and building relationships across industries.

You will identify user requirements, design UI components across mobile, web, and tablet platforms, and mentor a multi-disciplinary team. Regular travel to meet clients is expected to drive success and enable business outcomes.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications: CSA/CAD and at least two others listed

Responsibilities

• Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources
• Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations
• Ability to analyze a company's people, process, and technology capabilities and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management to ITSM processes
• Ability to lead client process and design sessions and facilitate requirements workshops
• Experience in waterfall and agile delivery models including planning, status reporting, budgets and risk/issue logs
• Ability to create high quality deliverables and project artifacts

Skills

ServiceNow ITOM/CMDB

Team leadership

Client engagement

Waterfall & Agile

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

ServiceNow

CSA/CAD certifications

Job description

EY in the United States seeks a ServiceNow Senior Consultant to lead transformation teams in ITOM/CMDB, delivering client-focused solutions and building relationships across industries.

You will identify user requirements, design UI components across mobile, web, and tablet platforms, and mentor a multi-disciplinary team. Regular travel to meet clients is expected to drive success and enable business outcomes.