Senior ServiceNow ITOM Consultant Manager

Crowe Advisory LLC; New York (NY); On-site; USD 103,000 - 211,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Job summary

Crowe Advisory LLC in the United States seeks an experienced ServiceNow ITOM Consultant to design, implement, and optimise ITOM solutions for client engagements. You will collaborate with solution architects and engagement leads to deliver scalable integrations, mappings, and event management, while guiding teams and ensuring high-quality delivery.

Travel up to 30% may be required. A Bachelor’s degree and strong written/verbal communication are essential for success in this role.

Qualifications

• 5-7 years of professional experience.
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to independently deliver technical solutions with minimal supervision.
• Excellent written and verbal communication, particularly around documenting complex logic.
• Bachelor's degree.
• Willingness and ability to travel up to 30% as needed for client engagements.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors.
• MID Server installation, configuration, and troubleshooting.
• Event Management rule creation and alert correlation.
• Service Mapping design and deployment.
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

MID Server

JavaScript

REST/SOAP APIs

CMDB

Integration

Solution Design

Education

Bachelor's degree

Tools

SolarWinds

SCOM

Dynatrace

LogicMonitor

AWS

Azure

GCP

Job description

Crowe Advisory LLC in the United States seeks an experienced ServiceNow ITOM Consultant to design, implement, and optimise ITOM solutions for client engagements. You will collaborate with solution architects and engagement leads to deliver scalable integrations, mappings, and event management, while guiding teams and ensuring high-quality delivery.

Travel up to 30% may be required. A Bachelor’s degree and strong written/verbal communication are essential for success in this role.