Senior ServiceNow ITOM/CMDB Transformation Leader

Ernst & Young Oman; Buffalo (NY); On-site; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Senior ServiceNow Consultant to lead transformation teams in ITOM/CMDB. You will identify user requirements, design UIs across mobile/web/tablet platforms, and ensure integration with upstream and downstream components to meet business goals.

You will guide a multi-disciplinary team, work with clients to gather requirements, and drive delivery using both waterfall and agile methods. Travel to client sites may be required.

Qualifications

• Bachelor's degree required in a technical field.
• Typically 2–4 years ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification preferred.
• 2+ of listed ServiceNow certifications.
• 3+ years of consulting experience at Big4 or equivalent.

Responsibilities

• Act as workstream lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration/development, testing and deployment.
• Manage and mentor a multi-disciplinary team of 3–5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB implementations to meet business objectives.
• Analyze people, process, and technology capabilities and contribute to strategic roadmaps.
• Advise on connectivity of CMDB and ITOM to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience with waterfall and agile delivery models and related management activities.
• Create high quality deliverables and project artifacts.

Skills

ServiceNow ITOM/CMDB

Team leadership

Requirements gathering

UI design

Agile methodologies

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Tools

CSA/CAD

ITOM/CMDB tooling

Job description

EY is seeking a Senior ServiceNow Consultant to lead transformation teams in ITOM/CMDB. You will identify user requirements, design UIs across mobile/web/tablet platforms, and ensure integration with upstream and downstream components to meet business goals.

You will guide a multi-disciplinary team, work with clients to gather requirements, and drive delivery using both waterfall and agile methods. Travel to client sites may be required.