Senior ServiceNow ITOM/CMDB Transformation Lead

Ernst & Young Oman; Orlando (FL); On-site; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Senior Consultant to lead ServiceNow transformations focusing on ITOM/CMDB and UI development across diverse client environments in the United States. You will collaborate with clients to capture requirements, design intuitive interfaces, and deliver robust, scalable solutions.

You will mentor a cross-functional team, drive delivery in both waterfall and agile frameworks, and maintain strong stakeholder relationships, while travel to client sites as needed.

Qualifications

• Bachelor's degree or equivalent required.
• 2–4 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification required.
• 3+ years of consulting experience in Big 4 or equivalent.
• Strong communication, teamwork and organizational skills.

Responsibilities

• Lead and deliver ServiceNow ITOM/CMDB projects, including design, configuration, development and deployment.
• Collaborate with clients to gather requirements and develop UI across mobile, web and tablet platforms.
• Mentor a multi-disciplinary team of 3–5 resources and manage offshore resources as needed.
• Prepare high-quality deliverables and project artifacts.
• Travel to meet clients as needed.

Skills

ServiceNow ITOM/CMDB

Team leadership

Client requirements gathering

UI development

Waterfall/Agile delivery

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Tools

CSA or CAD

Data Foundations

Discovery

Event Management

Service Mapping

Job description

EY is seeking a Senior Consultant to lead ServiceNow transformations focusing on ITOM/CMDB and UI development across diverse client environments in the United States. You will collaborate with clients to capture requirements, design intuitive interfaces, and deliver robust, scalable solutions.

You will mentor a cross-functional team, drive delivery in both waterfall and agile frameworks, and maintain strong stakeholder relationships, while travel to client sites as needed.