Senior ServiceNow ITOM & CMDB Transformation Lead

Ernst & Young Oman; Kansas City (MO); On-site; USD 103,000 - 213,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation initiatives across client environments. You will guide teams, drive requirements, and deliver UI-enabled solutions for complex business needs.

Ideal candidates bring 2–4 years of ServiceNow ITOM/CMDB experience, CSA/CAD certifications, and a track record of cross-functional leadership in both waterfall and agile settings. Travel to client sites will be required.

Qualifications

• Bachelor's degree in CS/IS/Engineering or related field.
• 2–4 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification and related data foundations/discovery/event management mappings.

Responsibilities

• Act as workstream lead for ServiceNow ITOM/CMDB projects and delivery.
• Mentor a multi-disciplinary team including offshore resources.
• Provide guidance for ITOM/CMDB processes and transformational objectives.
• Analyze people, process, and technology capabilities to support roadmaps.
• Advise on CMDB connectivity to ITSM and ITOM processes.
• Lead client sessions and workshops; manage waterfall and agile delivery.

Skills

ServiceNow ITOM/CMDB

Team leadership

Requirements gathering

UI design

Education

Bachelor's degree in CS/IS/Engineering

ServiceNow CSA or CAD

Tools

ServiceNow Platform

UI/UX design tools

Job description

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation initiatives across client environments. You will guide teams, drive requirements, and deliver UI-enabled solutions for complex business needs.

Ideal candidates bring 2–4 years of ServiceNow ITOM/CMDB experience, CSA/CAD certifications, and a track record of cross-functional leadership in both waterfall and agile settings. Travel to client sites will be required.