Senior ServiceNow ITOM Architect: CMDB & AIOps

SAIC; EUA; Presencial; USD 210 000 - 260 000; Tempo integral

Resumo da oferta

SAIC is seeking a senior ServiceNow IT Operations Management Architect to act as the technical authority for a large federal IT infrastructure services program. This hands-on architect will design the CMDB, Discovery, Service Mapping, and AIOps-driven monitoring and event management.

The role emphasizes enterprise-scale CMDB accuracy, data migrations, and integrating ServiceNow with Splunk and other monitoring tools while guiding automation and AI-enabled capabilities within a compliant,

Qualificações

• 18+ years in IT across multiple roles.
• 15+ years of enterprise IT architecture with ServiceNow ITOM focus.
• U.S. Citizenship with ability to obtain public trust.
• Expertise in Discovery, Service Mapping, Event Management and Software Asset Management.
• Hands-on AIOps/Event Management with monitoring tool integrations.
• Proven CMDB accuracy and large-scale CI inventory management.

Responsabilidades

• Architect and maintain an enterprise CMDB in ServiceNow, including scheduled Discovery and dashboards.
• Lead Service Mapping of mission-critical applications to infrastructure.
• Drive data migration from third-party discovery tools into ServiceNow and sustain CMDB.
• Sustain high CMDB accuracy at scale across thousands of CIs.
• Architect a ServiceNow Monitoring & Event Management platform with automation workflows.
• Design integrations with Splunk and other monitoring tools and create role-based dashboards.
• Support consolidating network and security operations into a unified AIOps-enabled center.
• Integrate security and infrastructure data sources into ServiceNow, including vulnerability data feeding risk workflows.
• Design integration patterns across Azure, Splunk, and other mapping tools.
• Lead automation improvements and AI roadmap including RPA/AI/ML capabilities.

Conhecimentos

ServiceNow ITOM

CMDB

Service Mapping

Discovery

AIOps

Event Management

Automation

Azure/AWS

Formação académica

BS or higher in IT/CS

Ferramentas

Splunk

Nexpose

Dynatrace

SMARTS

Descrição da oferta de emprego

SAIC is seeking a senior ServiceNow IT Operations Management Architect to act as the technical authority for a large federal IT infrastructure services program. This hands-on architect will design the CMDB, Discovery, Service Mapping, and AIOps-driven monitoring and event management.

The role emphasizes enterprise-scale CMDB accuracy, data migrations, and integrating ServiceNow with Splunk and other monitoring tools while guiding automation and AI-enabled capabilities within a compliant,