ServiceNow IT Operations Management Architect

SAIC; Washington (District of Columbia); Remote; USD 160,000 - 200,000; Full time

Job summary

SAIC is seeking a senior ServiceNow IT Operations Management Architect to serve as the technical authority for a federal IT infrastructure program. You will design and deliver the CMDB, Discovery, Service Mapping, and AIOps-driven Monitoring capabilities, leading integrations with Splunk and other tools and advancing automation and AI roadmaps.

The role requires 15+ years of enterprise IT architecture with deep ITOM/CMDB specialization, security clearance eligibility (public trust), and strong

Qualifications

• BS and 18 years overall IT experience, 4 years can substitute degree
• 15+ years enterprise IT architecture with ServiceNow ITOM/CMDB focus
• Ability to obtain and maintain a U.S. public trust (Citizenship)
• Deep experience in Discovery, Service Mapping, Event Management, and Software Asset Management
• Hands-on experience integrating ServiceNow with Splunk, SMARTS, or Dynatrace
• Proven CMDB accuracy in large-scale environments (thousands of CI)
• Strong Azure and AWS hybrid-cloud integration delivering cloud service catalogs
• Experience in federal/regulatory settings bridging mission, compliance and tech execution
• Core automation, orchestration, discovery, and event management skills

Responsibilities

• Architect and maintain an enterprise CMDB in ServiceNow with Discovery and dashboards
• Lead Service Mapping for mission-critical apps and CI relationships
• Migrate data from third-party discovery tools into ServiceNow and manage ongoing CMDB
• Maintain CMDB accuracy at scale across thousands of configuration items
• Architect a ServiceNow Monitoring & Event Management (AIOps) platform with automated remediation workflows
• Design integrations with Splunk and other enterprise monitoring tools and create dashboards
• Consolidate security and infrastructure data into a unified operations center
• Integrate vulnerability data for risk workflows including ticketing and triage
• Design integration patterns across Azure Entra ID, Splunk, and dependency-mapping tools
• Lead automation and orchestration improvements in ServiceNow
• Advise on AI roadmap including RPA/AI/ML, AI-powered agents, and knowledge management

Skills

ServiceNow ITOM

CMDB strategy

Enterprise IT architecture

Cloud integration

Automation & Orchestration

AIOps & Event Management

Splunk integration

Azure & AWS hybrid

OpenAI / NLP concepts

Education

BS + 18 years experience (4 yrs in lieu of degree)

Tools

Splunk

SMARTS

Dynatrace

Job description

Minimum Clearance Required None

Job ID 2618295

Location Washington, DC, US

Date Posted 2026-10-23

Category Engineering and Sciences

Subcategory Solutions Archt

Schedule Full-Time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work ORA_REMOTE

Description

We are seeking a senior ServiceNow IT Operations Management Architect to serve as the technical authority behind a large-scale federal IT infrastructure services program. This is a hands-on, architecture-focused individual-contributor role responsible for designing and delivering the program's Configuration Management Database (CMDB), Discovery and Service Mapping, and AIOps-driven Monitoring & Event Management capabilities.

Job Responsibilities

• Architect and maintain an enterprise CMDB in ServiceNow, including scheduled Discovery, periodic configuration audits, and dashboard reporting of data inconsistencies.
• Lead Service Mapping of mission-critical applications to their underlying infrastructure, establishing accurate configuration-item (CI) relationships that enable predictive and automated operations.
• Drive data migration from third-party discovery/dependency-mapping tools into ServiceNow, and establish Continuous Discovery and ongoing CMDB management.
• Sustain high CMDB accuracy at scale across tens of thousands of configuration items.
• Architect a ServiceNow Monitoring & Event Management (AIOps) platform, including event correlation, dynamic and predictive thresholds, and automated remediation workflows.
• Design and deliver integrations with Splunk and other enterprise monitoring tools, role-based operational dashboards, standard operating procedures, and readiness-review artifacts.
• Provide architectural support for the consolidation of network and security operations into a unified, AIOps-enabled operations center feeding centralized dashboards.
• Integrate security and infrastructure data sources into ServiceNow, including vulnerability-scan data (e.g., Nexpose) feeding vulnerability-management and risk workflows such as ticket generation, triage, and severity-based prioritization.
• Design integration patterns across Microsoft Azure (Entra ID, data pipelines), Splunk, dependency-mapping tools, and network emulation/test tooling.
• Lead automation and orchestration improvements and infrastructure event management in ServiceNow.
• Advise on and architect for an advanced automation and AI roadmap, including RPA/AI/ML capabilities, AI-powered virtual agents and natural-language interfaces, AI-enabled knowledge management, and AI-powered search.

Qualifications

Required

• BS and 18 years overall experience (4years experience in lieu of degree).
• 15+ years of enterprise IT architecture experience, with deep specialization in ServiceNow ITOM and CMDB strategy.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Demonstrated expertise across Discovery, Service Mapping, Event Management, and Software Asset Management.
• Hands-on experience architecting AIOps / Event Management environments, including integrating ServiceNow with monitoring tools such as Splunk, SMARTS, or Dynatrace.
• Proven track record sustaining CMDB accuracy and managing large-scale CI inventories on enterprise or federal programs.
• Strong Microsoft Azure and AWS hybrid-cloud integration experience, including building ServiceNow catalogs aligned to cloud service delivery.
• Experience operating in federal or otherwise regulated environments, bridging mission needs, compliance constraints, and technical execution.
• Core disciplines in automation, orchestration, discovery, and event management.

Desired

• Experience integrating vulnerability-management tooling (Nexpose or equivalent) into ServiceNow for risk-management workflows.
• Experience with AI-enabled service operations (e.g., ServiceNow with OpenAI / NLP virtual agents) and reference architectures that reduce mean time to resolution (MTTR).
• Background designing multi-year IT modernization roadmaps, service catalogs, automated provisioning, and chargeback models.
• ServiceNow certifications such as CIS–Discovery, CIS–Event Management, and CIS–ITOM/CMDB, and relevant AIOps credentials.
• Experience migrating from third-party discovery or dependency-mapping tools into ServiceNow.

Target salary range $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.