Senior ServiceNow ITOM Engineer - CMDB & Discovery

iTech AG; EUA; Teletrabalho; USD 150 000 - 190 000; Tempo integral

Resumo da oferta

iTech AG is seeking a hands-on ServiceNow ITOM Senior Developer to deliver end-to-end ITOM builds, including CMDB, Discovery, Service Mapping, and Event Management for federal customers.

The ideal candidate will design CSDM-aligned CMDBs, implement MID Server and cloud discovery, and integrate with monitoring tools while working in a FedRAMP/FISMA governed environment. Strong mentoring and documentation skills expected.

Qualificações

• 5+ years hands-on ServiceNow experience with 2+ years in a senior role.
• 2+ years ITOM CMDB, Discovery, Service Mapping, Event Management.
• Deep knowledge of CSDM, CMDB Health, and hybrid environments.
• Experience building integrations using REST/SOAP APIs and IntegrationHub.
• Strong ServiceNow scripting: JavaScript, Glide, Flow Designer.

Responsabilidades

• Deliver hands-on build and configuration of ITOM, CMDB, Discovery, Service Mapping and Event Management.
• Demo, build and configure ITOM capabilities across the solution and data model.
• Plan CMDB population and migration; manage data quality and reconciliation.
• Build configurable dashboards and reports for CMDB health and MTTR.
• Collaborate with customers, SMEs, and architects; contribute to documentation.

Conhecimentos

ServiceNow ITOM

JavaScript scripting

Agile delivery

Mentoring

Troubleshooting

Formação académica

Bachelor’s degree or equivalent years experience

ServiceNow CIS - Discovery

Ferramentas

IntegrationHub

Service Graph Connectors

Flow Designer

MID Server

Descrição da oferta de emprego

iTech AG is seeking a hands-on ServiceNow ITOM Senior Developer to deliver end-to-end ITOM builds, including CMDB, Discovery, Service Mapping, and Event Management for federal customers.

The ideal candidate will design CSDM-aligned CMDBs, implement MID Server and cloud discovery, and integrate with monitoring tools while working in a FedRAMP/FISMA governed environment. Strong mentoring and documentation skills expected.