Senior ServiceNow IRM & SecOps Delivery Lead

Crowe; Boca Raton (FL); On-site; USD 79,000 - 157,000; Full time

Benefits offered by this job

Total rewards package

Career growth opportunities

Job summary

Crowe is seeking a Senior Implementation Consultant to join our ServiceNow Cloud Solutions team in Boca Raton, FL. You will lead client projects from design through implementation and mentor junior staff.

This role emphasizes delivering high-quality ServiceNow solutions, guiding discovery workshops, contributing to sales demos, and helping grow the practice through pre-sales activities.

Qualifications

• 2+ years of direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering ServiceNow solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.

Responsibilities

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps).
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives

Skills

ServiceNow

Project leadership

Business development

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

ServiceNow integrations (REST/SOAP)

JavaScript

Job description

Crowe is seeking a Senior Implementation Consultant to join our ServiceNow Cloud Solutions team in Boca Raton, FL. You will lead client projects from design through implementation and mentor junior staff.

This role emphasizes delivering high-quality ServiceNow solutions, guiding discovery workshops, contributing to sales demos, and helping grow the practice through pre-sales activities.