Senior ServiceNow Infrastructure Solutions Engineer

BNY; Town of Florida (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

BNY is seeking a Senior Specialist, Infrastructure Solution Engineer to join our Lake Mary, Florida team. You will tackle complex ServiceNow challenges across ITSM, ITBM, SecOps, IRM, HR, Workplace Service Delivery, and Core platforms, delivering scalable solutions for large user populations.

The role requires 4+ years of hands-on ServiceNow experience, strong scripting, release management, and excellent communication.

Qualifications

• CSA (Certified System Admin) ServiceNow certification
• 4+ years of technical & support knowledge of the ServiceNow Platform including: ServiceNow APIs, MID Server, Basic to Advanced Scripting (Javascript), ServiceNow Performance Tuning
• Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
• Excellent communication skills & the ability to develop clear written materials in support of objectives
• Team player with the ability to lead discussions and initiatives with minimal oversight
• US Citizen
• CAD (Certified Application Developer) for ServiceNow
• ServiceNow Integrated Risk Management and / or Security Operations certifications
• Knowledge of xMatters notification platform a plus
• Vendor management skills
• Previous experience of application(s) supporting 20K+ populations
• Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
• Understanding of an Agile Software Delivery Lifecycle Process At BNY, our culture speaks for itself, check out the latest BNY news at:

Responsibilities

• Perform advanced troubleshooting of ServiceNow issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
• Support weekly release cycles & application deployments by support staff
• Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
• Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts

Skills

CSA ServiceNow cert

ServiceNow APIs

MID Server

JavaScript

Release Management

ITIL

Security Operations

xMatters

Vendor management

20K+ user support

Tools

ServiceNow Platform

Job description

BNY is seeking a Senior Specialist, Infrastructure Solution Engineer to join our Lake Mary, Florida team. You will tackle complex ServiceNow challenges across ITSM, ITBM, SecOps, IRM, HR, Workplace Service Delivery, and Core platforms, delivering scalable solutions for large user populations.

The role requires 4+ years of hands-on ServiceNow experience, strong scripting, release management, and excellent communication.