Senior ServiceNow IRM & SecOps Implementation Consultant

Crowe; Lexington (KY); On-site; USD 79,100 - 156,600; Full time

Job summary

Crowe in Lexington, KY is seeking a Senior Implementation Consultant to lead ServiceNow IRM and SecOps delivery from design to implementation. You will guide client engagements, translate complex requirements, and mentor junior staff, while driving quality and outcomes for ambitious projects across Crowe’s ServiceNow practice.

The role emphasizes hands-on configuration, workshops, demos, and collaboration with leadership to grow the practice and deliver value to clients.

Qualifications

• 2+ years direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering ServiceNow solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel as needed for client engagements.

Responsibilities

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice‑building initiatives.

Skills

ServiceNow

Project leadership

Client engagement

Pre-sales support

Communication

Education

Bachelor's degree in CS/IS/Engineering

Tools

REST API

SOAP API

JavaScript

Job description

Crowe in Lexington, KY is seeking a Senior Implementation Consultant to lead ServiceNow IRM and SecOps delivery from design to implementation. You will guide client engagements, translate complex requirements, and mentor junior staff, while driving quality and outcomes for ambitious projects across Crowe’s ServiceNow practice.

The role emphasizes hands-on configuration, workshops, demos, and collaboration with leadership to grow the practice and deliver value to clients.