Senior ServiceNow Industry Workflow Architect

EY; Oklahoma City (OK); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total rewards package

Job summary

EY in the United States is seeking a ServiceNow Architect to join our team as a senior technical authority responsible for design, architecture, and delivery of advanced ServiceNow solutions across Banking Operations, Customer Servicing, and fraud/disputes.

This role provides hands-on leadership, translating business requirements into scalable, secure architectures, guiding delivery teams, and ensuring solutions meet regulatory standards. Travel up to 60% is expected.

Qualifications

• Hands-on ServiceNow development experience
• Extensive experience architecting ServiceNow solutions
• Ability to lead technically complex implementations
• Ability to lead technical discussions confidently with customers and stakeholders
• Experience traveling 40-60% to meet client needs

Responsibilities

• Lead end-to-end technical design of ServiceNow disputes solutions
• Define architectures covering case/workflow design, integration, data flows, security
• Ensure solutions align with best practices and platform capabilities
• Own architectural decisions and trade-offs
• Guide technical implementation activities across delivery teams
• Provide hands-on leadership during critical design and build phases
• Balance delivery speed with architectural integrity

Skills

ServiceNow development

Architectural leadership

Technical discussions with customers

Team leadership

Travel readiness

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering

Certified Implementation Specialist - CSM

ServiceNow Certified Technical Architect (CTA)

Job description

EY in the United States is seeking a ServiceNow Architect to join our team as a senior technical authority responsible for design, architecture, and delivery of advanced ServiceNow solutions across Banking Operations, Customer Servicing, and fraud/disputes.

This role provides hands-on leadership, translating business requirements into scalable, secure architectures, guiding delivery teams, and ensuring solutions meet regulatory standards. Travel up to 60% is expected.