Senior ServiceNow HRSD Transformation Consultant

EY; Charlotte (NC); On-site; USD 103,000 - 188,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead HRSD transformation initiatives across US clients. You will drive requirements gathering, solution design, and delivery, coordinating with business stakeholders and technical teams to ensure high-impact outcomes.

You will mentor teams, manage client relationships, and contribute to strategic roadmaps while navigating a dynamic, global environment. Travel to client sites is expected as part of project delivery.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.
• Travel to meet client needs

Job description

EY is seeking a ServiceNow Senior Consultant to lead HRSD transformation initiatives across US clients. You will drive requirements gathering, solution design, and delivery, coordinating with business stakeholders and technical teams to ensure high-impact outcomes.

You will mentor teams, manage client relationships, and contribute to strategic roadmaps while navigating a dynamic, global environment. Travel to client sites is expected as part of project delivery.