Senior ServiceNow Engineering Leader - Remote

CSAA; Washington (District of Columbia); Remote; USD 168,000 - 224,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Flexible workplace

Job summary

CSAA Insurance Group is hiring a Senior Manager, ServiceNow Engineering for a remote role. You will lead platform strategy, governance, and a team delivering enterprise ServiceNow capabilities.

Responsibilities include roadmap development, demand management, and ensuring platform stability and value realization. The role requires 10+ years in IT leadership, strong executive communication, and experience managing large-scale programs.

Qualifications

• Bachelor's degree in related area (Computer Science, Engineering, or Business) or equivalent experience.
• 10+ years IT leadership and program management experience.
• Experience communicating with executive and operational management.
• Large-scale IT programs and delivery leadership.

Responsibilities

• Lead strategic platform governance, roadmap, and investment priorities for ServiceNow.
• Oversee a team of ServiceNow engineers delivering platform enhancements and modernization.
• Establish engineering standards, release processes, and operational excellence.
• Develop talent, coach leaders, and build a culture of collaboration and accountability.

Skills

Leadership

Strategic thinking

Executive communication

Stakeholder management

Remote leadership

Education

Bachelor's degree in related area

Tools

ServiceNow

Job description

CSAA Insurance Group is hiring a Senior Manager, ServiceNow Engineering for a remote role. You will lead platform strategy, governance, and a team delivering enterprise ServiceNow capabilities.

Responsibilities include roadmap development, demand management, and ensuring platform stability and value realization. The role requires 10+ years in IT leadership, strong executive communication, and experience managing large-scale programs.