Senior ServiceNow Engineering Leader - Remote

CSAA

Alabama

Remote

USD 168,000 - 224,000

Full time

4 days ago

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Benefits offered by this job

Annual bonus eligibility

Remote-first culture

Job summary

CSAA Insurance Group is seeking a Senior Manager, ServiceNow Engineering to lead the enterprise ServiceNow platform remotely. You will shape strategy, governance, and delivery while guiding a team of ServiceNow engineers across ITSM, ITOM, CMDB/CSDM, and related workflows.

The role emphasizes alignment with business outcomes, security, and platform modernization. You will collaborate with executives and partners to optimize value, manage demand, and drive adoption of AI capabilities such as Now

Qualifications

10+ years experience in managing information technology systems and projects in a large IT department.
Experience acquiring and managing technology professionals and leading cross-functional teams.
Experience with matrix management and influencing stakeholders.

Responsibilities

Define multi-year ServiceNow platform strategy, roadmap and investment priorities.
Lead platform governance, demand management and prioritization processes.
Oversee engineering delivery, upgrades, integrations, and AI capability adoption.
Recruit, coach and retain a high-performing ServiceNow engineering team.
Provide platform delivery metrics, licensing insights and vendor assessments.