Senior ServiceNow Engineering Leader — Remote

CSAA; Connecticut; Remote; USD 168,000 - 224,000; Full time

Job summary

CSAA Insurance Group is seeking a Senior Manager of ServiceNow Engineering for a remote role. You will lead strategy, governance, and delivery of enterprise ServiceNow capabilities, overseeing a team of engineers and collaborating with executives to align platform investments with business objectives.

The role emphasizes platform modernization, AI capabilities, and cross-functional leadership across IT and business units, with remote-first practices and national scope.

Qualifications

• 10+ years experience managing IT systems and projects in large IT environments.
• 10+ years experience in acquiring and managing technology professionals.
• 5+ years in matrix management and influence environments.
• Extensive experience communicating with executive and operational management.

Responsibilities

• Provide strategic leadership for ServiceNow platform delivery and governance.
• Lead a team of ServiceNow engineers delivering ITSM, ITOM, ITAM, and related capabilities.
• Partner with business and IT stakeholders to align investments with outcomes.
• Establish engineering standards, release management, and reliability practices.
• Champion platform modernization, data governance, and security across the stack.

Skills

ServiceNow

IT leadership

Platform strategy

Vendor management

Governance

Education

Bachelor's degree

Tools

ServiceNow

Job description

CSAA Insurance Group is seeking a Senior Manager of ServiceNow Engineering for a remote role. You will lead strategy, governance, and delivery of enterprise ServiceNow capabilities, overseeing a team of engineers and collaborating with executives to align platform investments with business objectives.

The role emphasizes platform modernization, AI capabilities, and cross-functional leadership across IT and business units, with remote-first practices and national scope.