Senior ServiceNow Developer - EHR Modernization (Remote)

General Dynamics Information Technology, Inc.; Virginia; Hybrid; USD 109,000 - 147,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health plan

Paid time off

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to support the Indian Health Service Electronic Health Records Modernization program. The position focuses on configuring and extending ServiceNow ITSM/ITSM analytics, building dashboards, and integrating with external systems.

The role emphasizes collaboration with stakeholders, health IT modernization, and adherence to governance practices while operating in a fully remote setup.

Qualifications

• Bachelor’s degree (additional work experience can be used in lieu of a degree)
• 5+ years of experience supporting cloud deployment and maintaining cloud solutions
• Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with ServiceNow Reporting and Performance Analytics (PA)
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Must be able to obtain a Public Trust Level 5 clearance.

Responsibilities

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request)
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect ServiceNow with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Skills

Agile Software Development

ServiceNow ITSM

ServiceNow Platform

System Software Development

REST APIs

SOAP APIs

Data analysis

Communication

Education

Bachelor’s degree

Tools

PA/Reporting

Import Sets

Transform Maps

CMDB

UI Policies

Business Rules

Job description

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to support the Indian Health Service Electronic Health Records Modernization program. The position focuses on configuring and extending ServiceNow ITSM/ITSM analytics, building dashboards, and integrating with external systems.

The role emphasizes collaboration with stakeholders, health IT modernization, and adherence to governance practices while operating in a fully remote setup.