ServiceNow Developer Senior – Electronic Health Records – Remote

General Dynamics Information Technology, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility support

Education and certifications paid

Cutting-edge technology exposure

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to join the IHS EHRM program. This fully remote role involves configuring ITSM, building dashboards, and integrating ServiceNow with other systems to enhance data access and patient care across multiple facilities.

The Senior Developer will work with stakeholders to define reports, automate processes, and maintain platform health, while pursuing certifications and delivering high-quality documentation.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years experience supporting cloud deployment.
• Strong proficiency with ServiceNow ITSM and SPM modules
• Proficiency with ServiceNow Reporting and Performance Analytics
• Exposure to ServiceNow data management tools (Import Sets, Transform Maps, CMDB)
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements and troubleshoot issues
• Ability to travel up to 25%
• Must be able to obtain a Public Trust Level 5 clearance.

Responsibilities

• Develop, configure, and maintain custom reports and dashboards for ITSM to visualize performance and trends.
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules.
• Define and create reports, dashboards, and data analysis products with stakeholders.
• Customize interfaces, forms, and workflows to align with business needs.
• Script and automate processes, data imports, and report generation to improve efficiency.
• Connect ServiceNow with other systems using REST/SOAP APIs.
• Perform platform health checks, upgrades, and user/role management.
• Ensure solutions adhere to best practices and governance.
• Provide end-user support and troubleshooting for integrated processes.
• Participate in IT-related technical process reviews and continual improvement.
• Maintain current ServiceNow certifications and obtain additional ones.

Skills

ServiceNow ITSM

ServiceNow SPM

PA/Reporting

REST/SOAP APIs

Import Sets/Transform Maps

ACLs/Business Rules

Troubleshooting

Communication

Public Trust clearance

Education

Bachelor’s degree

Tools

REST/SOAP APIs

Import Sets/Transform Maps

Job description

GDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.

Our work depends on a ServiceNow Developer Seniorjoining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a ServiceNow DeveloperSeniorsupporting the IHS EHRM program, you will be responsible for setting up and maintaining the ServiceNow instance for the program.

This position is fully remote.

HOW A SERVICENOW DEVELOPER SENIOR WILL MAKE AN IMPACT:

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect ServiceNow with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree (additional work experience can be used in lieu of a degree)
• 5+ years of experience supporting cloud deployment and maintaining cloud solutions
• Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with ServiceNow Reporting and Performance Analytics (PA)
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Effective analytical, problem-solving, and debugging skills
• Must be able to obtain a Public Trust Level 5 clearance.
• Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

• 8+ years of relevant analyst experience.
• Experience supportingfederalcontract program manager.
• Experience with additional ServiceNow modules beyond ITSM and SPM
• Excellent organizational and time management skills; ability to manage frequently changing priorities of competing importance.
• Ability to communicate and interact effectively with internal/external teams including key stakeholders and customers.
• Ability to produce high-quality documentation that contributes to the overall success of our program.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.