Senior ServiceNow Developer & Platform Lead

First Citizens; Hartford (CT); Remote; USD 115,000 - 140,000; Full time

Job summary

First Citizens Bank seeks an experienced ServiceNow Developer III to design, develop, implement, and support enterprise ServiceNow solutions. You will lead complex initiatives, mentor developers, and work with Product Owners, Architects, and stakeholders to deliver scalable platform capabilities.

You will drive best practices, contribute to platform upgrades, and help mature the CMDB/CSDM, ITSM, ITOM, and integration capabilities across the enterprise.

Qualifications

• Bachelor's degree and 6 years' experience OR HS Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer.
• Experience with ServiceNow ITSM, ITOM, CMDB, Discovery, IRM, GRC, Security Incident Response, and Service Catalog.
• Experience developing scoped applications and advanced platform customizations.
• Experience implementing integrations using REST APIs, SOAP APIs, MID Servers, and Integration Hub.
• Experience mentoring developers and leading in Agile delivery teams.

Responsibilities

• Design, develop, test, and deploy complex ServiceNow solutions in accordance with platform standards and development practices.
• Lead development on medium- to large-scale initiatives and coordinate across multiple workstreams.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, integrations, and custom applications.
• Create and maintain integrations between ServiceNow and enterprise applications using Integration Hub, REST APIs, SOAP APIs, and MID Server technologies.
• Troubleshoot and resolve complex platform and integration issues requiring advanced technical expertise.
• Perform code reviews and guide developers to promote quality and consistency in standards.
• Assist in establishing development best practices, coding standards, and platform governance processes.
• Collaborate with Architects and Product Owners to evaluate solution options and recommend technical approaches.
• Participate in platform upgrades, patching, release management, and regression testing.
• Support CMDB maturity through data quality improvements, governance activities, and CSDM alignment.
• Identify opportunities to improve platform performance, reliability, maintainability, and user experience.
• Develop and maintain technical documentation, knowledge articles, and support procedures.
• Mentor junior developers and provide technical leadership within the development team.
• Participate in major incident resolution and serve as escalation point for complex technical issues.
• Support continuous improvement initiatives and adoption of ServiceNow capabilities.

Skills

ServiceNow ITSM

ServiceNow ITOM

CMDB

Discovery

IRM

GRC

Security Incident Response

Service Catalog

Education

Bachelors Degree

High School Diploma / GED

Tools

REST APIs

SOAP APIs

Integration Hub

MID Server

Flow Designer

Job description

First Citizens Bank seeks an experienced ServiceNow Developer III to design, develop, implement, and support enterprise ServiceNow solutions. You will lead complex initiatives, mentor developers, and work with Product Owners, Architects, and stakeholders to deliver scalable platform capabilities.

You will drive best practices, contribute to platform upgrades, and help mature the CMDB/CSDM, ITSM, ITOM, and integration capabilities across the enterprise.