Senior ServiceNow Developer - ITSM & Now Assist Expert

General Dynamics Information Technology (GDIT); Falls Church (VA); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

AI-powered career tool

Internal mobility team

Benefits and wellness packages

401K with company match

Competitive pay and PTO

Culture of innovation

Military-friendly workplace

Job summary

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer adept at design and development across the ServiceNow platform. The role emphasizes ITSM, Now Assist, and deep architectural knowledge within a hands-on environment.

The position requires a U.S. person, 7+ years of ServiceNow experience, CSA certification (or plan to obtain within 90 days), and willingness to work 3+ days per week in an GDIT office.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent communication and documentation skills.
• Must be a U.S. person.
• Location: Must be willing to work in a GDIT office a minimum of 3+ days per week

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

ServiceNow

Now Assist

ITSM

CSA

UI policies

Agile/Scrum

Education

High school diploma

AA or Bachelor's degree preferred

CSA certification or ability to obtain within 90 days

Job description

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer adept at design and development across the ServiceNow platform. The role emphasizes ITSM, Now Assist, and deep architectural knowledge within a hands-on environment.

The position requires a U.S. person, 7+ years of ServiceNow experience, CSA certification (or plan to obtain within 90 days), and willingness to work 3+ days per week in an GDIT office.