Senior ServiceNow Developer

Resource Informatics Group, Inc; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Resource Informatics Group, Inc. is seeking an experienced ServiceNow Developer to architect and deliver complex capabilities on the ServiceNow platform. You will build custom scoped applications, integrate ITSM/CSM modules, and drive automation using APIs and the NOW SDK.

You will also design workflows, ACLs, and data models, contribute to testing with ATF, and mentor junior staff while ensuring high-quality deliverables and stakeholder satisfaction.

Qualifications

• 10+ years of ServiceNow platform experience including development and implementation.
• Proficient with NOW SDK and local IDE deployment.
• Experience with ITSM, CSM modules and integrations.
• Strong debugging and troubleshooting skills.
• Excellent written and verbal communication.

Responsibilities

• Develop and implement custom scoped ServiceNow apps.
• Design and configure workflows, ACLs, and APIs.
• Utilize ATF for automated testing and deploy updates.
• Create reports and dashboards; manage CMDB and discovery.
• Collaborate with stakeholders and mentor junior developers.

Skills

ServiceNow

NOW SDK

Creator/Now Assist

Incident Mgmt

Problem Mgmt

Change Mgmt

Knowledge Mgmt

Service Catalog

SLM

Flow Designer

ACLs

APIs

ATF

Reports

Dashboards

Import Sets

Transformations

Update Sets

System Clone

ITSM

CSM

Integrations

Orchestration

REST APIs

MID Server

CMDB

Discovery

Asset Management

Debugging

Troubleshooting

Analytical Skills

Communication

Education

Bachelor's Degree in CS/IT/Engineering

Job description

• 10+ years of ServiceNow platform experience preferably in development and implementation
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server-side APIs and client-side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable