Senior ServiceNow Delivery Manager

Accenture PLC; New York (NY); On-site; USD 87,000 - 266,000; Full time

Job summary

Accenture’s ServiceNow Business Group combines platform-led delivery with Accenture's industry and technology transformation expertise to help clients thrive in the cloud and modernize operations. This role leads consulting engagements from post-sales through successful delivery, ensuring scope, budget, and client outcomes are achieved while guiding a team of specialists.

The position requires deep ServiceNow experience, CSA and CIS certifications, PMP/CSM as a bonus, and a strong background in

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA).
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

ServiceNow

Project management

Stakeholder communication

Problem solving

Education

Bachelor’s degree or equivalent

Tools

MS Project

Job description

Accenture’s ServiceNow Business Group combines platform-led delivery with Accenture's industry and technology transformation expertise to help clients thrive in the cloud and modernize operations. This role leads consulting engagements from post-sales through successful delivery, ensuring scope, budget, and client outcomes are achieved while guiding a team of specialists.

The position requires deep ServiceNow experience, CSA and CIS certifications, PMP/CSM as a bonus, and a strong background in