Senior ServiceNow Delivery Lead – US & Canada

Ondaro (US); Oregon; Ibrido; USD 145.000 - 175.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Career development

Diversity & inclusion

Descrizione del lavoro

Ondaro in the United States seeks a senior ServiceNow consultant to guide complex platform delivery for a diverse client base. You will own relationships with executives and administrators, shaping platform direction and ensuring successful technical delivery across scripting, integrations, and data security.

You will balance hands-on build with strategic oversight, making architecture decisions and leading engagements within our Managed Services framework.

Competenze

• Six or more years working hands on in ServiceNow at a senior level.

Mansioni

• Maintain customer relationships with diverse stakeholders including executives and administrators.
• Shape platform direction, manage technical debt, upgrade planning, and improvements grounded in the customer environment.
• Deliver hands-on technical work: configuration, scripting, troubleshooting, design, and review of team output.
• Make and defend meaningful design decisions, know when to configure vs. customize, and document reasoning for future teams.
• Run engagements using established processes: backlog refinement, delivery planning, and progress tracking, with clear risk communication.
• Lead governance and advisory activities, service reviews, and keep the engagement aligned to client goals.
• Drive delivery efficiency and account health, balancing speed, quality, and commercial terms.
• Lead the technical team on the account, providing direction and bringing in specialists when needed.

Conoscenze

ServiceNow

Platform design

Scripting

Integrations

Data model

Security

Process design

Customer relationship

Delivery leadership

Decision making

Formazione

CSA (ServiceNow Certified System Administrator)

CIS Certifications

CAD (Certified Application Developer)

ITIL Foundation

CSM/PSM

Strumenti

MID Server

Custom APIs

Platform upgrades

Descrizione del lavoro

Ondaro in the United States seeks a senior ServiceNow consultant to guide complex platform delivery for a diverse client base. You will own relationships with executives and administrators, shaping platform direction and ensuring successful technical delivery across scripting, integrations, and data security.

You will balance hands-on build with strategic oversight, making architecture decisions and leading engagements within our Managed Services framework.