Senior ServiceNow Delivery Lead for Enterprise Programs

RGP (Resources Connection); Washington (District of Columbia); On-site; USD 150,000 - 175,000; Full time

Job summary

RGP is seeking a Senior Project Manager to lead ServiceNow implementations in a client consulting environment from Washington, DC. You will drive end-to-end delivery, governance, and cross-functional coordination to ensure on-time, on-scope, within-budget outcomes.

The role requires 8+ years in project leadership across complex tech programs, with 4+ years in ServiceNow, and strong Agile/hybrid delivery experience. Expect incentives alongside base compensation.

Qualifications

• 8+ years of project management experience in enterprise tech implementations.
• 4+ years leading ServiceNow implementations in client consulting.
• Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM).
• Experience managing distributed and offshore delivery teams.
• Strong understanding of Agile and hybrid delivery methodologies.
• Experience managing large-scale project budgets and forecasting.
• Experience using ServiceNow Now Create to structure engagements.
• Experience delivering executive-level project briefings.
• Ability to translate complex issues into business impact statements.

Responsibilities

• Lead end-to-end ServiceNow implementations across functional and technical workstreams.
• Ensure projects are delivered on time, within scope, within budget, and aligned with client expectations.
• Plan scope, schedules, milestones, and dependencies.
• Establish governance cadence with status reporting, RAID logs, sprint reviews, and executive updates.
• Coordinate cross-functional delivery teams including Solution Architects and Technical Leads.
• Manage risk, mitigate issues, and drive proactive resolution.
• Track project financials, burn rate, forecasting, and budget adherence.
• Support scope management and change control with practice leadership.
• Facilitate stakeholder alignment workshops and go-live readiness planning.

Skills

Senior Project Mgmt

ServiceNow

Agile / Hybrid

Stakeholder mgmt

Budget forecasting

Education

Bachelor's degree or equivalent

Tools

Now Create

Job description

RGP is seeking a Senior Project Manager to lead ServiceNow implementations in a client consulting environment from Washington, DC. You will drive end-to-end delivery, governance, and cross-functional coordination to ensure on-time, on-scope, within-budget outcomes.

The role requires 8+ years in project leadership across complex tech programs, with 4+ years in ServiceNow, and strong Agile/hybrid delivery experience. Expect incentives alongside base compensation.